Influencing Qualities of Information Systems - Future Challenges for Participatory Design

Abstract

This paper aims at expanding the approach to IS quality - beyond the formal technical perspective, to include use and organizational perspectives, as well as calling for recognition from the Participatory Design community to intervene in the quality discussion in order to influence the qualities of Information Systems. A framework to an analytical understanding of IS design in an organizational context and of the relations between IS design and quality, is presented.