Using Participatory Design of User Documentaion in Support of Learning at Work

Abstract

This is a brief account of using participatory design with a group of telecommunications engineering drafters to develop user documentation for a new software application that replaced an existing on-line system. Participatory design surfaced the drafters knowledge about how they use documentation in learning at work. These insights were then used to generate design requirements of user documentation that would best support their learning processes at the time of system deployment and beyond.